Careers – Pods

JOIN OUR TEAM IN ONE OF THREE LOCATIONS WORLDWIDE, AND BE A PART OF OUR EXTRAORDINARY GROWTH STORY

We are always looking for talented, experienced professionals so feel free to contact us even if we do not have a position posted that exactly matches your skills.  Email careers@fxspotstream.com with your resume and a cover letter.

FXSpotStream® is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Client Service and Support Specialist

Location: LONDON, UK

FXSpotStream® seeks a Client Service and Support Specialist to assume the responsibilities outlined below and possessing the specified qualifications. The Representative will drive service excellence by responding to customer’s needs and by continuously looking for opportunities to improve our service and support. This person will work closely with management and internal technical personnel to resolve customer issues and to ensure we are meeting the needs of the market and its customers. The individual will report to the Regional Head of Client Services and Support.

Responsibilities

The individual will have responsibility to provide support in respect of the following matters and functions:

  • Ability to manage and/or monitor the functions of an electronic service
  • First point of contact in a customer service capacity for the service
  • Technical and product support for the solution
  • Market control, operations and support functions of the service
  • Interface with participants and vendors in support capacity
  • Troubleshoot incidents and issues from onset until conclusion
  • Assist with the initial and ongoing documentation of market control, support and other processes and procedures

Qualifications

  • Excellent written and communication skills
  • Strong troubleshooting and analytical abilities
  • Proficient in with MS Office and Google Docs
  • Banking or financial markets experience (preferred)
  • Project and vendor management skills
  • Ability to work multiple shifts, including overnight
  • Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
  • Knowledge Minimum: BA or BS degree

Associate Director of Human Resources & Administration

Location: JERSEY CITY, NEW JERSEY, USA

FXSpotStream® seeks an Associate Director of Human Resources & Administration to support the General Counsel & Director of Administration in identifying and delivering the required administrative support for operations of the global organization. The position will primarily focus on Human Resources responsibilities (as described below), and secondarily on other administrative functions, which include Legal, Facilities, Insurance, and General Administration, with close collaboration with the Finance team. Based in our Jersey City, New Jersey office, the Associate Director of Human Resources & Administration will report to the General Counsel & Director of Administration, or his designee.

Responsibilities

The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:

  • Day to day lead on Human Resources matters, including but not limited to recruiting, hiring, and onboarding, staff communications, employee relations issues, performance evaluations, annual workplace training, management of personnel files, benefits and liaising with the company’s HR support vendor
  • Assist with annual insurance renewals and help organize and manage the company’s insurance coverages
  • Support the company’s General Counsel on ad hoc legal related projects and some contract review
  • Serve as one of the primary contact points with the company’s landlord/building management and address facilities related issues

Qualifications

The individual should possess the following qualifications:

  • Excellent written and verbal communication skills
  • Collegial, collaborative, and approachable working style
  • Strong project management abilities
  • Effective time management skills with ability to meet deadlines
  • Action / result-oriented approach
  • Minimum 3 years’ HR work experience
  • Education: minimum BA or BS degree

Sales Associate

Location: JERSEY CITY, NEW JERSEY, USA

FXSpotStream® seeks a dynamic Sales Associate to join our Americas team. The individual will report to SVP, Head of Sales and New Business or such other individual designated by the CEO.

Responsibilities

The individual will have responsibility to provide support in respect of the following matters and functions:

  • Sales, marketing and business development efforts for the Americas
  • Responsible for the sales and marketing of FSS to clients, liquidity providers and vendors, including demos of the FSS offers
  • Track, analyze and report on the sales process internally and to the FSS LPs
  • Establish and maintain long term client and LP relationships
  • Manage and support, together with technology and support staff, the on boarding of clients
  • Act as a point of contact for the LP and client, providing escalation path to and from the support team and attending to LP/client issues and requirements promptly
  • Represent FSS at conferences and other market events
  • Work with technology, support and other members of the FSS staff on client and LP enhancements to the FSS offering

Qualifications

  • At least 5 years of work experience in sales, preferably at an ECN or exchange, eFX Sales or PB at a bank or relevant technology vendor
  • Strong FX product knowledge
  • Selling skills: ability to identity, develop and articulate a complex proposition
  • Strong understanding of LP/client business model, technical requirements and workflows
  • Strong interpersonal skills: ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
  • Problem solving-ability to understand, articulate, structure and solve client needs
  • Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
  • Client on boarding and support experience
  • Knowledge of Salesforce or similar CRM tool
  • Excellent written and communication skills
  • Client service and solution oriented
  • Ability to work independently and on a team
  • Minimum BA or BS degree

Liquidity Manager

Location: JERSEY CITY, NEW JERSEY, USA

FXSpotStream LLC (FSS) seeks a Liquidity Manager for the New Jersey team to assume the responsibilities outlined below and possessing the specified qualifications. The individual will work closely with our London and Tokyo office and report to the Head of Liquidity Management or such other individual designated by the CEO.

Responsibilities

The individual will have responsibility for, manage or provide support in respect of the following matters and functions:

  • Building and growing relationships with Liquidity Providers (LPs) and clients
  • Leveraging data to grow existing bilateral connections between clients and LPs across all products on the Service (Spot, Forward, Swap, NDF, Precious Metal)
  • Evaluate key performance metrics of clients and LPs, including Average Daily Volume, Currency Pair Coverage, LP vs Client distribution and other related measures
  • Daily engagement with clients and LPs for both optimizing existing trading configuration and troubleshooting issues
  • Close collaboration with FSS Sales and Relationship Management teams to assist with liquidity optimization analysis and discussions
  • Building, analyzing and distributing value add reporting and analytics to assist the Sales and Relationship Management teams
  • Educating other FSS team members on Liquidity Management related topics such as Order Types, Trading Profiles, Stream Configuration and Data Analytics

Qualifications

The individual should possess the following qualifications:

  • Excellent organizational and time management skills
  • Proficient in Excel and preferably some Python/R/SQL experience
  • FX product knowledge
  • Problem solving-ability to understand, articulate, structure and solve client investigations
  • Presentation and communication skills
  • Excellent written and verbal communication skills and interpersonal skills
  • Entrepreneurial, flexible and ability to lead internally and externally
  • Ability to work independently and as part of a team
  • Strong understanding of different types of FX trading software and infrastructure
  • Minimum BA or BS degree

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