We are always looking for talented, experienced professionals so feel free to contact us even if we do not have a position posted that exactly matches your skills. Email careers@fxspotstream.com with your resume and a cover letter.
FXSpotStream® is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.
Client Services & Support Specialist- Jersey City
Location: Jersey City, New Jersey
FXSpotStream LLC (FSS) is seeking a Client Service and Support Specialist to join its team in Jersey City. The individual will have excellent communication and interpersonal skills. The Representative will drive service excellence by responding to customers’ needs and by continuously looking for opportunities to improve our service and support. The individual will work closely with management and internal technical personnel to resolve customer issues and ensure we meet the market’s and its customers’ needs.
A strong understanding of the foreign exchange market is preferred but not essential, and complete training on our price streaming Service will be provided.
Responsibilities
The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:
- Manage and/or monitor the functions of an electronic service
- Act as first point of contact in a customer service capacity for the service
- Provide technical and product support for the solution
- Perform market control, operations, and support functions of the service
- Interface with clients, liquidity providers and vendors in support capacity
- Troubleshoot incidents and issues from onset until conclusion
- Assist with the initial and ongoing documentation of market control, support and other processes and procedures
Qualifications
The individual should possess the following qualifications:
- Excellent verbal and written communication skills
- Strong troubleshooting and analytical abilities
- Proficient in with MS Office and Google docs
- Banking or financial markets experience (preferred)
- Project and vendor management skills
- Ability to work different shifts
- Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
- Education Bachelor’s or Associate degree in Finance, Business Administration, or a related field
Relationship Manager (London)
Location: London
FXSpotStream LLC (FSS) seeks an outgoing and customer service-oriented individual to join the organization as a Relationship Manager (RM) in a role that bridges the Onboarding and Sales functions. The position will be based in London, with office hours Monday through Thursday and remote Fridays, with flexibility for occasional additional remote workdays.
The RM will be responsible for onboarding clients onto the FSS service and further cultivating the relationship by remaining as the client’s main point of contact. The RM will respond to client needs, educate clients about FSS’s services, generally provide excellent service, and continuously seek opportunities to increase trade volume and improve the client experience.
Responsibilities
The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:
- Perform all functions necessary to successfully onboard the client onto the FSS Service
- Assist with the initial and ongoing documentation of processes and procedures
- Provide a post go-live assessment and perform venue/competitor analysis to reveal gaps in the client’s trade practices and deliver recommendations for enhancing the client’s trading activity
- Identify low volume / dormant clients and seek to bolster trading activity
- Be the voice of the client and provide input to the Product team regarding enhancement requests and missed opportunities
- Ensuring that CRM is kept up to date and call reports logged
- Conduct client calls and visitations to deliver product demonstrations, reviews, and recommendations, as well as to generally enhance the clients’ relationship with FXSpotStream
- Promptly pass acquired leads and related lead information onto the Sales team when opportunities arise during client interactions
- Provide excellent service to maintain FXSpotStream’ s strong reputation in the market
Qualifications
The individual should possess the following qualifications:
- Excellent verbal and written communication skills
- Strong troubleshooting and analytical abilities
- Proficient in with MS Office and Google docs
- Banking or financial markets experience (preferred)
- Competency in making data driven decisions
- Project and vendor management skills
- Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
- Education: Minimum BA or BS degree
- 2-3 years of experience preferred
Associate Client Relationship Manager (Tokyo)
Location: Tokyo, Japan
FXSpotStream LLC (FSS) seeks an outgoing and customer service-oriented individual to join the organization based in our Tokyo, Japan office as an Associate Client Relationship Manager (RM). This role bridges the Onboarding and Sales functions. The RM will be responsible for onboarding clients onto the FXSpotStream service and cultivating the relationship by remaining the client’s primary point of contact. The RM will respond to client needs, educate clients about FSS’s services, provide excellent service, and continuously seek opportunities to generate higher trade volume and improve client experience.
Responsibilities
The RM will be expected to perform the following responsibilities, along with others as the company may assign from time to time:
- Perform all functions necessary to successfully onboard the client onto the FSS Service.
- Assist with the initial and ongoing documentation of processes and procedures.
- Provide a post go-live assessment and perform venue/competitor analysis to reveal gaps in the client’s trade practices and deliver recommendations for enhancing the client’s trading activity
- Resolve any client issues promptly and professionally
- Identify low volume/dormant clients and seek to bolster trading activity
- Be the voice of the client and provide input to the Product team regarding enhancement requests and missed opportunities.
- Ensuring that CRM is kept up to date and call reports logged.
- Use knowledge of the market and competition to identify opportunities for the company.
- Conduct client calls and visitations to deliver product demonstrations, reviews, and recommendations, as well as to generally enhance the clients’ relationship with FXSpotStream
- Optimize vendor relationships & provide excellent service to maintain FXSpotStream’ s strong reputation in the market.
Qualifications
The individual should possess the following qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a team framework, both with other RMs as well as across other functions
- Capable of building, fostering, and maintaining strong professional relationships.
- Strong troubleshooting and analytical abilities.
- Competency in making data driven decisions.
- Banking or financial markets experience (preferred)
- Project and vendor management skills
- Ability to work across multiple projects, yet identify and address exigent situations
- Action-oriented, entrepreneurial and adaptable
- Willingness to develop an in-depth knowledge of FSS’s business and service offerings
- Education: Minimum BA or BS degree
- Professional working proficiency in Japanese is essential
- 2-3 years of experience preferred
Human Resource Associate
Location: London
FXSpotStream LLC (FSS) seeks a Human Resource Associate to join its team in London. The Human Resource
Associate will support day-to-day HR operations for the London office and strategic goals and initiatives in EMEA, with a focus on employee relations, workplace culture, and benefits administration. The individual will report to the Director of Human Resources (Americas). This role is ideal for an HR professional looking to build broad generalist experience across employee lifecycle support, compliance, and employee relations.
Responsibilities
The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:
- Support onboarding and offboarding processes, including employment documentation, right-to-work checks
- Maintain accurate employee records and personnel files
- Respond to employee queries related to policies, benefits, payroll, and general HR matters
- Assist with benefits administration, including enrollments, changes, and employee communications. Support statutory leave administration (e.g., maternity, paternity, adoption, shared parental leave,
sick leave) - Support compliance with UK employment laws and internal company policies.
- Assist with updates to employee handbooks, policies, and HR documentation
- Arrange for annual workplace training in all global regions track probation periods, contract renewals, and required employment documentation
- Act as a first point of contact for routine employee relations matters, escalating when appropriate. Assist with employee engagement initiatives, internal communications, and office events. Provide occasional office management support
- Coordinate interview scheduling and candidate communications
- Assist with offer preparation, contract issuance, and pre-employment checks
- Liaise with hiring managers and the global HR team throughout the recruitment process
- Support global HR programs, audits, and reporting as needed
Qualifications
The individual should possess the following qualifications:
- 1–3 years of experience in an HR Generalist, HR Administrator, or similar role
- Strong understanding of UK employment practices and statutory requirements (preferred)
- Experience supporting payroll and benefits processes in the UK
- High attention to detail with the ability to handle confidential information professionally
- Strong organizational and communication skills
- Proficiency with HR systems and Microsoft Office (Excel, Word, Outlook)
- Excellent written and verbal communication skills and interpersonal skills
- Ability to work independently and as part of a team and collaborate well with others
- Professional, approachable, and service-oriented