Careers

Please email careers@fxspotstream.com with your resume and a cover letter stating the position title you are applying for.

Sales Associate

Location: Jersey City, NJ; travel should be expected including extended stays as needed

FXSpotStream LLC (FSS) is looking for a dynamic Sales Associate to join our Americas team. The individual will report to SVP, Head of Sales and New Business or such other individual designated by the CEO.

Responsibility

  • Sales, marketing and business development efforts for the Americas
  • Responsible for the sales and marketing of FSS to clients, liquidity providers and vendors, including demos of the FSS offers
  • Track, analyze and report on the sales process internally and to the FSS LPs
  • Establish and maintain long term client and LP relationships
  • Manage and support, together with technology and support staff, the on boarding of clients
  • Act as a point of contact for the LP and client, providing escalation path to and from the support team and attending to LP/client issues and requirements promptly
  • Represent FSS at conferences and other market events
  • Work with technology, support and other members of the FSS staff on client and LP enhancements to the FSS offering

Qualifications

  • At least 5 years of work experience in sales, preferably at an ECN or exchange, eFX Sales or PB at a bank or relevant technology vendor
  • Strong FX product knowledge
  • Selling skills: ability to identity, develop and articulate a complex proposition
  • Strong understanding of LP/client business model, technical requirements and workflows
  • Strong interpersonal skills: ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
  • Problem solving-ability to understand, articulate, structure and solve client needs
  • Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
  • Client on boarding and support experience
  • Knowledge of Sales Force or similar CRM tool
  • Excellent written and communication skills
  • Client service and solution oriented
  • Ability to work independently and on a team
  • Minimum BA or BS degree

Regional Head Client Services and Support

Location: Jersey City, NJ

FXSpotStream LLC (FSS) seeks an individual with 3 to 5 years of experience in a Client Service and Support role based in our New Jersey office to assume the responsibilities outlined below and possessing the specified qualifications. The individual will drive service excellence by responding to customer’s needs and by continuously looking for opportunities to improve our service and support.  This person will work closely with upper management and internal technical personnel to resolve customer issues and to ensure we are meeting the needs of the market and its customers.  The individual will report to the SVP Global Head of Client Services.

Responsibility

The individual will have responsibility to provide support in respect of the following matters and functions:

  • Ability to lead and motivate the Client Services team
  • First point of escalation in a customer service capacity for the service
  • Manage and monitor the functions of an electronic service
  • Technical and product support for the solution
  • Market control, operations and support functions of the service
  • Interface with participants and vendors in support capacity
  • Troubleshoot incidents and issues from onset until conclusion
  • Assist with the initial and ongoing documentation of market control, support and other processes and procedures

Qualifications

The individual should possess the following qualifications:

  • Excellent written and communication skills
  • Strong troubleshooting and analytical abilities
  • Proficient with MS office and Google docs.
  • Banking or financial markets experience (preferred)
  • Technical FIX 4.4 knowledge (preferred)
  • Project and vendor management skills
  • Ability to work multiple shifts, including overnight
  • Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
  • Minimum BA or BS degree

We are always looking for talented, experienced professionals so feel free to contact us even if we do not have a position posted that exactly matches your skills.  Email careers@fxspotstream.com with your resume and a cover letter.

FXSpotStream is an Equal Opportunity employer.  Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.