We are always looking for talented, experienced professionals so feel free to contact us even if we do not have a position posted that exactly matches your skills. Email careers@fxspotstream.com with your resume and a cover letter.
FXSpotStream® is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.
Client Services & Support Specialist- London, UK
Location: London, UK
FXSpotStream Europe Ltd. (FSS) is seeking a Client Service and Support Specialist to join its team in London. The individual will have excellent communication and interpersonal skills. The Representative will drive service excellence by responding to customers’ needs and by continuously looking for opportunities to improve our service and support. The individual will work closely with management and internal technical personnel to resolve customer issues and ensure we meet the market’s and its customers’ needs.
A strong understanding of the foreign exchange market is preferred, but not essential, and complete training on our price streaming Service will be provided.
Responsibilities
The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:
- Manage and/or monitor the functions of an electronic service
- Act as first point of contact in a customer service capacity for the service
- Provide technical and product support for the solution
- Perform market control, operations, and support functions of the service
- Interface with clients, liquidity providers and vendors in support capacity
- Troubleshoot incidents and issues from onset until conclusion
- Assist with the initial and ongoing documentation of market control, support and other processes and procedures
Qualifications
The individual should possess the following qualifications:
- Excellent verbal and written communication skills
- Strong troubleshooting and analytical abilities
- Proficient in with MS Office and Google docs
- Banking or financial markets experience (preferred)
- Project and vendor management skills
- Ability to work different shifts
- Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
- 1–3 years of experience in Technical Support or similar role
- Education Bachelor’s or Associate degree in Finance, Business Administration, or a related field
Relationship Manager (London)
Location: London
FXSpotStream LLC (FSS) seeks an outgoing and customer service-oriented individual to join the organization as a Relationship Manager (RM) in a role that bridges the Onboarding and Sales functions. The position will be based in London, with office hours Monday through Thursday and remote Fridays, with flexibility for occasional additional remote workdays.
The RM will be responsible for onboarding clients onto the FSS service and further cultivating the relationship by remaining as the client’s main point of contact. The RM will respond to client needs, educate clients about FSS’s services, generally provide excellent service, and continuously seek opportunities to increase trade volume and improve the client experience.
Responsibilities
The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:
- Perform all functions necessary to successfully onboard the client onto the FSS Service
- Assist with the initial and ongoing documentation of processes and procedures
- Provide a post go-live assessment and perform venue/competitor analysis to reveal gaps in the client’s trade practices and deliver recommendations for enhancing the client’s trading activity
- Identify low volume / dormant clients and seek to bolster trading activity
- Be the voice of the client and provide input to the Product team regarding enhancement requests and missed opportunities
- Ensuring that CRM is kept up to date and call reports logged
- Conduct client calls and visitations to deliver product demonstrations, reviews, and recommendations, as well as to generally enhance the clients’ relationship with FXSpotStream
- Promptly pass acquired leads and related lead information onto the Sales team when opportunities arise during client interactions
- Provide excellent service to maintain FXSpotStream’ s strong reputation in the market
Qualifications
The individual should possess the following qualifications:
- Excellent verbal and written communication skills
- Strong troubleshooting and analytical abilities
- Proficient in with MS Office and Google docs
- Banking or financial markets experience (preferred)
- Competency in making data driven decisions
- Project and vendor management skills
- Action-oriented, entrepreneurial, flexible and ability to lead internally and externally
- Education: Minimum BA or BS degree
- 2-3 years of experience preferred
Relationship Manager (Jersey City, NJ)
Location: Jersey City, NJ
FXSpotStream LLC (FSS) seeks an outgoing, customer-service-oriented individual to join the organization as a Relationship Manager (RM), serving as a liaison between the Onboarding and Sales functions. The position will be based in Jersey City and will require office attendance Monday through Thursday, with remote work on Fridays, and flexibility for occasional additional remote workdays.
The RM will be responsible for onboarding clients to the FSS service and further cultivating the relationship by serving as the client’s primary point of contact. The RM will respond to client needs, educate clients about FSS’s services, provide excellent service, and continuously seek opportunities to generate higher trade volume and enhance the client experience.
The individual will report to the VP- Regional Head of Relationship Management (Americas).
Responsibilities
The RM will be expected to perform the following responsibilities. Other duties commensurate with the position may be assigned.
- Perform all functions necessary to successfully onboard the client onto the FSS Service.
- Assist with the initial and ongoing documentation of processes and procedures.
- Provide a post go-live assessment and perform venue/competitor analysis to reveal gaps in the client’s trade practices and deliver recommendations for enhancing the client’s trading activity
- Resolve any client issues promptly and professionally
- Identify low volume/dormant clients and seek to bolster trading activity
- Be the voice of the client and provide input to the Product team regarding enhancement requests and missed opportunities.
- Ensuring that CRM is kept up to date and call reports logged.
- Use knowledge of the market and competition to identify opportunities for the company.
- Conduct client calls and visitations to deliver product demonstrations, reviews, and recommendations, as well as to generally enhance the clients’ relationship with FXSpotStream
- Optimize vendor relationships & provide excellent service to maintain FXSpotStream’ s strong reputation in the market.
Qualifications
The individual should possess the following qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a team framework, both with other RMs as well as across other functions
- Capable of building, fostering, and maintaining strong professional relationships.
- Strong troubleshooting and analytical abilities.
- Competency in making data driven decisions.
- Banking or financial markets experience (preferred)
- Project and vendor management skills
- Ability to work across multiple projects, yet identify and address exigent situations
- Action-oriented, entrepreneurial and adaptable
- Willingness to develop an in-depth knowledge of FSS’s business and service offerings
- Education: Minimum BA or BS degree
- 2-3 years of experience preferred
The hiring range for this position is $100,000-$120,000 per year. This range represents the base salary only, in good faith at the time of posting. Actual compensation will be determined based on factors such as relevant experience, skills, and qualifications. This position is bonus-eligible, with bonus amounts determined at the company’s sole discretion.